If you can’t see an answer to your question below, contact us and we’ll be happy to help. Below are some commonly asked questions that may help you make your choice.

Import Duties & Taxes

Do I have to pay duty and taxes if i am in the U.S.A?

There are no import duties and taxes incurred when purchasing from the USA of an item valued less than $800 USD, however please check with you local state laws if you are liable to pay import duty and taxes as this may vary from state to state.

Do i have to pay for duty and taxes if i am in Europe?

Yes, if you are ordering from our online store, please check with your local customs for more information.

General

What does 'pre-order' mean?

Pre-order means that this watch is not yet ready and we’re waiting for its first delivery (or we’re temporarily out of stock). The pre-order date is the date we expect it to be ready to ship to customers. Cancellation of pre-order watches is not allowed.

Can i part-exchange my watch?

We do not offer a part-exchange service. Sorry.

Do you have a list of stockists?

Not at the moment as our sales are based online only to keep costs down.

Payment

Why is my credit card payment failing?

We use Stripe as our Credit Card processing gateway and Stripe uses a secure system that minimizes the risk of fraud.

To prevent payment from failing please contact your credit card issuing bank or company to allow payments to be made online.

Security

Do you store credit card details?

No, we do not store any credit card details in our database as our payment gateway handles all transactions.

How secure is your website?

Very secure! We use a 256-bit encryption for the entire website.

How do i remove my account?

Please contact us for removal of your account.