FAQs
If you can’t see an answer to your question below, contact us and we’ll be happy to help. Below are some commonly asked questions that may help you make your choice.
Import Duties & Taxes
There are no import duties and taxes incurred when purchasing from the USA of an item valued less than $800 USD, however please check with you local state laws if you are liable to pay import duty and taxes as this may vary from state to state.
Yes, if you are ordering from our online store, please check with your local customs for more information.
General
Pre-order means that this watch is not yet ready and we’re waiting for its first delivery (or we’re temporarily out of stock). The pre-order date is the date we expect it to be ready to ship to customers. Cancellation of pre-order watches is not allowed.
We do not offer a part-exchange service. Sorry.
Please visit our “Retailers” page for more information.
Yes but only if your item has not been handed over to our logistics partner or has not been marked as completed.
Payment
We use Stripe as our Credit Card processing gateway and Stripe uses a secure system that minimizes the risk of fraud.
To prevent payment from failing please contact your credit card issuing bank or company to allow payments to be made online.
PayPal Checkout has been removed as PayPal has updated their policy where the processing fee of 2.9% + $0.30 of the total cost of sale in case of a refund will not be returned to the seller does not favor Spectre Time.
Security
No, we do not store any credit card details in our database as our payment gateway handles all transactions.
Very secure! We use a 256-bit encryption for the entire website.
Please contact us for removal of your account.