Delivery

Delivery options & charges
  • Standard: DHL eCommerce Packet Plus
  • Expedited: DHL Worldwide Express

All international orders are subject to customs checks and therefore require us to assign accurate commodity codes to your order. The cost of import duty is payable by the customer. To understand more, please read the section of this Delivery & Returns page titled “Value-added tax and Import duties” or contact our Customer Service team who will be happy to help you.

Delivery Times

As delivery times vary depending on where you are across the world we thought it would be helpful to show below the different timings by region:

Location DHL eCommerce Packet Plus DHL Worldwide Express
Singapore 5 – 7 Business Days 1 – 2 Business Days
Asia Pacific 7 – 14 Business Days 2 – 3 Business Days
Europe 7 – 16 Business Days 2 – 4 Business Days
U.S.A 7 – 16 Business Days 2 – 4 Business Days
United Kingdom 5 – 12 Business Days 2 – 3 Business Days
Australia 7 – 14 Business Days 1 – 2 Business Days
U.A.E 7 – 14 Business Days 2 – 3 Business Days
Russia 10 – 21 Business Days N/A
Rest of World 10 – 21 Business Days 3 – 5 Business Days

Please note that during periods of exceptional demand e.g Sales and Promotions, particularly when these coincide with Singapore’s public holidays, there may be some delay to the timings quoted. We endeavour to minimise these delays and keep customers informed where there are exceptional delays.

Where is my order?

Once you have placed your order and received a confirmation email, we aim to ship within two working days, though during periods of exceptional demand and around the time of Singapore’s public holidays this processing time can sometimes take slightly longer.

When we despatch your order you will receive a shipping notification email with a courier tracking code.

Delays by customs are not a reflection of Spectre Time and its terms of service as it has no control over it. If you are experiencing delays in receiving your order and if it has arrived in your country, please contact your local post office.

If it has been several working days since your order confirmation, or you didn’t receive one for an order you placed – please get in touch with our Customer Services Team via the “Contact Us” page.

How can i track my shipped order?

When we despatch your order you will receive a shipping notification email with a courier tracking code which allows you to follow your delivery.

Please note, some countries, the extent of tracking is far reduced. This is down to the local networks in specific countries e.g. Russia and Canada.

To track your order:

Value-added Tax & Import Duties

Please note that customs policies vary from country to country and so to be absolutely clear we recommend you contact your local customs office for further information.

Please note international shipments may, from time to time, be subject to cross border inspections by customs authorities. ‘Express’ courier shipments are more likely to be examined by local authorities therefore increasing the chance of an additional charge. We do not accept shipment rejection for a refund.

Countries which, to our knowledge, usually incur an additional charge when shipped by express courier are:

  • Canada
  • Republic Of China
  • South Korea
  • Turkey
  • Syria
  • Malaysia
  • United Arab Emirates
  • Russian Federation
  • Most Central and South American destinations

Goods Purchased Online for Personal Use

You may be charged customs duties and taxes for something purchased online because:

  • Duties and taxes are most typically not included in the price of the goods you purchase online, and might not be included in the overall shipping costs you pay to the online retailer.
  • When purchasing goods online, some or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
  • When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
  • To ensure the DHL courier can deliver your goods in shortest possible time after entering your country or customs union, DHL pays the customs authority on your behalf for any duties and taxes that are due on the goods.
  • Once the duties and taxes are fully repaid to DHL the goods will be delivered to you
  • What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package

When buying goods online, you should always check whether they are either being sent to your address from:
– Your country
– Another country
– Outside your customs union country

Note: Different rules apply when buying goods for commercial use.

Will you under-declare the value of my order?

No, by law we are required to state the correct selling price of the purchased item. If we under-declare this value and if it is picked up by customs, both the sender and recipient will be liable for hefty fines.

Where do you deliver from?

All orders are delivered from Singapore.

Which countries do you deliver to?

We deliver worldwide with the exception of the following countries:

  • Cuba
  • Iran
  • Israel
  • North Korea
  • Sudan
  • South Sudan
  • Syria
  • Nigeria
  • Ukraine
Is there a Gift option?

No.

A gift is defined as something sent directly by one private individual to another and such goods do not attract import tax if the value is below stated local thresholds.

Ordering and paying for goods that originate outside of your country or customs territory for shipping to a person other than the purchaser, does not satisfy the customs definition of being a gift.

Returns

To return a watch from within Singapore

If your watch is within the 30 days of despatch (see our 30-day Guarantee) unworn, in perfect condition with all its original packaging and paperwork, you can return it to us free of charge via any locally operated courier for a replacement or a full refund.

To arrange a return from within the Singapore please click here, complete the form and we’ll send you further instructions.

We will acknowledge receipt of your watch by email. All returned watches are thoroughly inspected by our technicians to ensure they meet the terms of the 30-day Guarantee, (unworn, in perfect condition and with all its original packaging and paperwork) for a part or full refund. If further information is required, our Customer Services Team will contact you.

Your return will be processed and funds refunded to your original payment method within approx. 7 working days from when we acknowledge receipt of your return.

If you have waited longer than 7 working days or have any further questions, please don’t hesitate to get in touch with our Customer Service Team.

Return a watch - International Orders

If your watch is within the 30 days of despatch (see our 30-day Guarantee) unworn, in perfect condition with all its original packaging and paperwork, you can return it to us for a replacement or a refund, less shipping cost.

To arrange a return please click here, complete the form and we’ll send you further instructions.

We will kindly have you ship the watch back to us via your local postal service.

We will acknowledge receipt of your watch by email. All returned watches are thoroughly inspected by our technicians to ensure they meet the terms of the 30-day Guarantee, (unworn, in perfect condition and with all its original packaging and paperwork) for a part or full refund less shipping cost. If further information is required, our Customer Services Team will contact you.

Your return will be processed and funds refunded to your original payment method less shipping cost within approximately 7 working days from when we acknowledge receipt of your return.

If you have waited longer than 7 working days or have any further questions, please don’t hesitate to get in touch with our Customer Service Team.

Have you received my returned item?

We will contact you as soon as we receive your watch and will keep you up-to-date on the progress of your request.