Delivery & Returns
Delivery
- Expedited: DHL Express or FedEx
All international orders are subject to customs checks and therefore require us to assign accurate commodity codes to your order. To understand more, please contact your local customs department.
As delivery times vary depending on where you are across the world we thought it would be helpful to show below the different timings by region:
| Location | Standard Shipping | Expedited |
|---|---|---|
| Singapore | 5 – 7 Business Days | 1 – 2 Business Days |
| Asia Pacific | 7 – 14 Business Days | 2 – 3 Business Days |
| Europe | 7 – 16 Business Days | 2 – 4 Business Days |
| U.S.A | 7 – 16 Business Days | 2 – 4 Business Days |
| United Kingdom | 5 – 12 Business Days | 2 – 3 Business Days |
| Australia | 7 – 14 Business Days | 1 – 2 Business Days |
| U.A.E | 7 – 14 Business Days | 2 – 3 Business Days |
| Russia | 10 – 21 Business Days | N/A |
| Rest of World | 10 – 21 Business Days | 3 – 5 Business Days |
Please note that during periods of exceptional demand e.g Sales and Promotions, particularly when these coincide with Singapore’s public holidays, there may be some delay to the timings quoted. We endeavour to minimise these delays and keep customers informed where there are exceptional delays.
Once you have placed your order and received a confirmation email, we aim to ship within two working days, though during periods of exceptional demand and around the time of Singapore’s public holidays this processing time can sometimes take slightly longer.
When we despatch your order you will receive a shipping notification email with a courier tracking code.
Delays by customs are not a reflection of Spectre Time and its terms of service as it has no control over it. If you are experiencing delays in receiving your order and if it has arrived in your country, please contact your local post office.
If it has been several working days since your order confirmation, or you didn’t receive one for an order you placed – please get in touch with our Customer Services Team via the “Contact Us” page.
When we despatch your order you will receive a shipping notification email with a courier tracking code which allows you to follow your delivery.
Please note, some countries, the extent of tracking is far reduced. This is down to the local networks in specific countries e.g. Russia and Canada.
To track your order:
- DHL eCommerce: https://ecommerceportal.dhl.com/track/
- DHL Express: http://www.dhl.com.sg/en/express/tracking.html
All orders are delivered from Singapore.
We deliver worldwide with the exception of the following countries:
- Cuba
- Iran
- Israel
- North Korea
- Sudan
- South Sudan
- Syria
- Nigeria
- Ukraine
Yes.
Tell us the details in the “Notes” section located at the bottom portion of the checkout page. We cannot guarantee 100% fulfillment but we will try our best.
Note: Import duties and taxes must be paid by the recipient.
Returns
If your watch is within the 30 days of despatch (see our 30-day Guarantee) unworn, in perfect condition with all its original packaging and paperwork, you can return it to us free of charge via any locally operated courier for a replacement or a full refund.
To arrange a return from within the Singapore please click here, complete the form and we’ll send you further instructions.
We will acknowledge receipt of your watch by email. All returned watches are thoroughly inspected by our technicians to ensure they meet the terms of the 30-day Guarantee, (unworn, in perfect condition and with all its original packaging and paperwork) for a part or full refund. If further information is required, our Customer Services Team will contact you.
Your return will be processed and funds refunded to your original payment method within approx. 7 working days from when we acknowledge receipt of your return. Please note that items packed inappropriately that are damaged such as packaging will be liable to a fee that will be deducted from the total refund amount.
If you have waited longer than 7 working days or have any further questions, please don’t hesitate to get in touch with our Customer Service Team.
If your watch is within the 30 days of despatch (see our 30-day Guarantee) unworn, in perfect condition with all its original packaging and paperwork, you can return it to us for a replacement or a refund, less shipping cost.
To arrange a return please click here, complete the form and we’ll send you further instructions.
We will kindly have you ship the watch back to us via your local postal service.
We will acknowledge receipt of your watch by email. All returned watches are thoroughly inspected by our technicians to ensure they meet the terms of the 30-day Guarantee, (unworn, in perfect condition and with all its original packaging and paperwork) for a part or full refund less shipping cost. If further information is required, our Customer Services Team will contact you.
Your return will be processed and funds refunded to your original payment method less shipping cost within approximately 7 working days from when we acknowledge receipt of your return. Please note that items packed inappropriately that are damaged such as packaging will be liable to a fee that will be deducted from the total refund amount.
If you have waited longer than 7 working days or have any further questions, please don’t hesitate to get in touch with our Customer Service Team.
We will contact you as soon as we receive your watch and will keep you up-to-date on the progress of your request.